:root {
    --bg: #0F172A;
    --sidebar: #111827;
    --card: #1E293B;
    --card-alt: #243247;
    --line: #334155;
    --primary: #3B82F6;
    --primary-soft: rgba(59, 130, 246, 0.14);
    --text: #F8FAFC;
    --muted: #94A3B8;
    --success: #22C55E;
    --warning: #F59E0B;
    --violet: #8B5CF6;
    --danger: #EF4444;
    --neutral: #64748B;
    --shadow: 0 18px 40px rgba(2, 6, 23, 0.28);
    --radius: 14px;
    --radius-sm: 10px;
    --font-display: "Segoe UI Variable Display", "Aptos Display", "Segoe UI", sans-serif;
    --font-body: "Segoe UI Variable Text", "Aptos", "Segoe UI", sans-serif;
}

* {
    box-sizing: border-box;
}

html,
body {
    margin: 0;
    min-height: 100%;
    background: var(--bg);
    color: var(--text);
    font-family: var(--font-body);
}

body {
    line-height: 1.5;
}

a {
    color: inherit;
    text-decoration: none;
}

button,
input,
select,
textarea {
    font: inherit;
}

.layout {
    display: grid;
    grid-template-columns: 248px minmax(0, 1fr);
    min-height: 100vh;
}

.layout.admin-shell,
.layout.support-shell {
    grid-template-columns: 248px minmax(0, 1fr) 320px;
}

.layout.admin-shell.admin-shell-fullwidth {
    grid-template-columns: 248px minmax(0, 1fr);
}

.sidebar {
    background: var(--sidebar);
    border-right: 1px solid var(--line);
    padding: 24px 16px;
    display: grid;
    align-content: start;
    gap: 20px;
}

.brand,
.admin-brand,
.support-brand {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 4px;
}

.brand-mark {
    width: 40px;
    height: 40px;
    display: grid;
    place-items: center;
    border-radius: 12px;
    background: var(--primary);
    color: #fff;
    font-weight: 700;
    letter-spacing: 0.04em;
}

.company-shell-logo {
    object-fit: cover;
    overflow: hidden;
}

.brand-logo {
    width: 48px;
    height: 48px;
    border-radius: 14px;
    flex: 0 0 auto;
}

.brand h1 {
    margin: 0;
    font-size: 1.45rem;
    line-height: 1.1;
    font-family: var(--font-display);
}

.brand p {
    margin: 4px 0 0;
    color: var(--muted);
}

.login-brand-centered {
    display: grid;
    justify-items: center;
    text-align: center;
    gap: 14px;
}

.login-brand-centered .brand-logo {
    width: 144px;
    height: 104px;
    border-radius: 26px;
}

.login-brand-centered > div {
    display: grid;
    gap: 4px;
}

.admin-sidebar .brand-mark,
.admin-sidebar .company-shell-logo {
    width: 54px;
    height: 54px;
    border-radius: 16px;
}

.admin-sidebar .brand h1 {
    font-size: 1.24rem;
}

.admin-sidebar .brand p {
    font-size: 0.95rem;
}

.sidebar-section {
    display: grid;
    gap: 10px;
}

.sidebar-label,
.eyebrow,
.crumbs {
    font-size: 0.74rem;
    text-transform: uppercase;
    letter-spacing: 0.1em;
    color: var(--muted);
}

.nav {
    display: grid;
    gap: 6px;
}

.nav a {
    padding: 10px 12px;
    border-radius: 10px;
    color: var(--muted);
    transition: background 140ms ease, color 140ms ease;
}

.nav a:hover,
.nav a.active {
    background: rgba(255, 255, 255, 0.05);
    color: var(--text);
}

.sidebar-card {
    display: none;
}

.sidebar-logout-slot {
    margin-top: auto;
    display: grid;
    padding-top: 12px;
}

.sidebar-logout-button {
    width: 100%;
    justify-content: center;
}

.main {
    padding: 24px;
}

.workspace {
    display: grid;
    gap: 20px;
    align-content: start;
}

.workspace-topbar {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
}

.workspace-topbar h2 {
    margin: 6px 0 0;
    font-size: 2rem;
    line-height: 1.1;
    font-family: var(--font-display);
}

.topbar-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.hero,
.hero-enterprise,
.support-hero {
    margin: 0;
    padding: 20px 22px;
    border: 1px solid var(--line);
    border-radius: var(--radius);
    background: var(--card);
    display: grid;
    gap: 8px;
}

.hero h2,
.hero h3,
.hero-enterprise h3 {
    margin: 0;
    font-size: 1.55rem;
    font-family: var(--font-display);
}

.hero p,
.hero-enterprise p {
    margin: 0;
    color: var(--muted);
    max-width: 900px;
}

.hero-orb {
    display: none;
}

.badge {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    width: fit-content;
    padding: 6px 10px;
    border-radius: 999px;
    background: var(--primary-soft);
    color: #BFDBFE;
    font-size: 0.85rem;
}

.panel {
    background: var(--card);
    border: 1px solid var(--line);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 18px;
}

.stack {
    display: grid;
    gap: 18px;
}

.grid-2,
.grid-3,
.filter-grid,
.queue-grid,
.stats,
.support-detail-grid,
.support-chat-stack,
.dashboard-lower {
    display: grid;
    gap: 16px;
}

.grid-2,
.dashboard-lower {
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.grid-3 {
    grid-template-columns: 1.1fr 1.6fr 1fr;
}

.filter-grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    align-items: end;
}

.queue-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.stats {
    grid-template-columns: repeat(4, minmax(0, 1fr));
}

.support-detail-grid {
    grid-template-columns: minmax(0, 1fr) 320px;
}

.detail-layout {
    align-items: start;
}

.support-chat-stack {
    grid-template-columns: minmax(0, 1fr);
}

.detail-sidebar {
    position: sticky;
    top: 24px;
}

.compact-header {
    display: grid;
    gap: 14px;
}

.section-head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 12px;
}

.section-head h3 {
    margin: 4px 0 0;
    font-size: 1.12rem;
    font-family: var(--font-display);
}

.context-rail {
    background: #0B1220;
    border-left: 1px solid var(--line);
    padding: 24px 18px;
    display: grid;
    align-content: start;
    gap: 16px;
}

.context-hero,
.support-context-hero {
    background: var(--card-alt);
    border: 1px solid var(--line);
    border-radius: var(--radius);
    padding: 16px;
    display: grid;
    gap: 8px;
}

.context-hero h3,
.support-context-hero h3 {
    margin: 0;
    font-size: 1.2rem;
}

.context-hero p,
.support-context-hero p {
    margin: 0;
    color: var(--muted);
}

.context-link,
.list-row,
.queue-card,
.stat-card,
.ticket-card,
.ticket-summary-card,
.message,
.detail-card {
    border: 1px solid var(--line);
    border-radius: var(--radius-sm);
    background: #172235;
}

.context-link,
.list-row,
.queue-card,
.stat-card,
.ticket-card,
.ticket-summary-card,
.detail-card {
    padding: 16px;
}

.context-link {
    display: grid;
    gap: 4px;
}

.context-link strong {
    font-size: 0.98rem;
}

.context-link span,
.queue-card p,
.notice,
.meta,
.active-filter {
    color: var(--muted);
}

.queue-card {
    display: grid;
    gap: 10px;
}

.queue-card strong,
.stat-card strong {
    font-size: 1.9rem;
    font-family: var(--font-display);
}

.stat-card {
    display: grid;
    gap: 4px;
}

.card-list,
.tableish,
.tag-list {
    display: grid;
    gap: 12px;
}

.ticket-card {
    display: grid;
    gap: 12px;
}

.ticket-card-head {
    display: flex;
    justify-content: space-between;
    gap: 16px;
    align-items: flex-start;
}

.ticket-card h3,
.ticket-summary-card h3,
.list-row h3 {
    margin: 0;
    font-size: 1.05rem;
}

.ticket-card p,
.ticket-summary-card p,
.list-row p {
    margin: 0;
    color: var(--muted);
    overflow-wrap: anywhere;
}

.ticket-card-badges,
.tag-list {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.ticket-summary-card {
    display: grid;
    gap: 14px;
}

.ticket-summary-head {
    display: grid;
    gap: 8px;
}

.ticket-summary-grid,
.detail-grid,
.ticket-info-metrics {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
}

.detail-item {
    display: grid;
    gap: 4px;
    padding: 12px 14px;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: rgba(255, 255, 255, 0.02);
}

.detail-item span,
.metric-list span {
    color: var(--muted);
    font-size: 0.85rem;
}

.detail-item strong,
.metric-list strong {
    font-size: 1rem;
}

.metric-list {
    display: grid;
    gap: 10px;
}

.metric-list div {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: center;
    padding: 10px 12px;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: rgba(255, 255, 255, 0.02);
}

.meta {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    font-size: 0.9rem;
}

.meta span {
    overflow-wrap: anywhere;
}

.pill {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 999px;
    background: rgba(148, 163, 184, 0.12);
    color: var(--text);
    font-size: 0.82rem;
}

.status-OPEN,
.priority-NORMAL {
    background: rgba(59, 130, 246, 0.16);
    color: #93C5FD;
}

.status-IN_PROGRESS,
.priority-HIGH,
.status-WAITING_FOR_TECH {
    background: rgba(245, 158, 11, 0.16);
    color: #FCD34D;
}

.status-WAITING_FOR_USER {
    background: rgba(139, 92, 246, 0.18);
    color: #C4B5FD;
}

.status-RESOLVED {
    background: rgba(34, 197, 94, 0.16);
    color: #86EFAC;
}

.status-CLOSED,
.priority-LOW {
    background: rgba(100, 116, 139, 0.18);
    color: #CBD5E1;
}

.priority-CRITICAL {
    background: rgba(239, 68, 68, 0.18);
    color: #FCA5A5;
}

.form-grid {
    display: grid;
    gap: 14px;
}

.field {
    display: grid;
    gap: 6px;
}

.field label {
    font-size: 0.9rem;
    color: var(--muted);
}

.field input,
.field select,
.field textarea {
    width: 100%;
    padding: 12px 14px;
    border-radius: 10px;
    border: 1px solid var(--line);
    background: #0F172A;
    color: var(--text);
}

.field textarea {
    min-height: 120px;
    resize: vertical;
}

.actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.inline-actions {
    align-items: center;
    justify-content: space-between;
}

.button {
    border: 0;
    border-radius: 10px;
    padding: 10px 14px;
    cursor: pointer;
    transition: background 140ms ease, transform 140ms ease;
}

.button.primary {
    background: var(--primary);
    color: #fff;
}

.button.secondary {
    background: rgba(148, 163, 184, 0.12);
    color: var(--text);
}

.button.danger {
    background: rgba(239, 68, 68, 0.14);
    color: #fecaca;
}

.button:hover {
    transform: translateY(-1px);
}

.message-stream {
    display: grid;
    gap: 12px;
    max-height: 58vh;
    overflow: auto;
    align-content: start;
}

.message {
    padding: 14px 16px;
    display: grid;
    gap: 10px;
    border-left: 3px solid transparent;
}

.message-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 12px;
}

.message-author,
.entity-head {
    display: flex;
    gap: 12px;
    align-items: flex-start;
}

.message-header strong {
    display: block;
    font-size: 0.96rem;
}

.message-header time,
.message-meta {
    color: var(--muted);
    font-size: 0.84rem;
}

.message-body {
    color: var(--text);
}

.message-avatar,
.entity-avatar {
    width: 40px;
    height: 40px;
    border-radius: 12px;
    background: rgba(59, 130, 246, 0.18);
    color: #BFDBFE;
    display: grid;
    place-items: center;
    font-weight: 700;
    object-fit: cover;
    flex: 0 0 auto;
}

.entity-avatar-large {
    width: 72px;
    height: 72px;
    border-radius: 18px;
}

.message-avatar-system {
    background: rgba(148, 163, 184, 0.12);
    color: var(--muted);
    font-size: 0.76rem;
}

.company-logo {
    background: rgba(34, 197, 94, 0.12);
    color: #bbf7d0;
}

.message-support {
    border-left-color: var(--primary);
}

.message-user {
    border-left-color: #64748B;
}

.message-system {
    border-left-color: transparent;
    background: rgba(255, 255, 255, 0.02);
}

.message-system .message-body,
.message-system strong {
    color: #CBD5E1;
    font-size: 0.92rem;
}

.attachment-list {
    display: grid;
    gap: 8px;
}

.attachment-item {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: 12px;
    align-items: start;
    padding: 10px 12px;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: rgba(255, 255, 255, 0.02);
}

.attachment-link {
    text-decoration: none;
}

.attachment-preview {
    width: 88px;
    height: 88px;
    border-radius: 12px;
    object-fit: cover;
    border: 1px solid var(--line);
    background: #0F172A;
}

.attachment-video {
    object-fit: cover;
}

.attachment-filemark {
    width: 72px;
    height: 72px;
    border-radius: 12px;
    display: grid;
    place-items: center;
    border: 1px solid var(--line);
    background: rgba(59, 130, 246, 0.12);
    color: #BFDBFE;
    font-size: 0.82rem;
    font-weight: 700;
}

.attachment-copy {
    display: grid;
    gap: 4px;
}

.attachment-item strong {
    font-size: 0.92rem;
}

.attachment-item span {
    color: var(--muted);
    font-size: 0.84rem;
    text-align: left;
}

.login-shell {
    min-height: 100vh;
    display: grid;
    place-items: center;
    padding: 28px;
}

.login-card {
    width: min(540px, 100%);
}

.support-login-card {
    width: min(720px, 110%);
    padding: 24px 26px;
}

.support-login-hero h2 {
    font-size: 1.62rem;
    line-height: 1.2;
    max-width: none;
    text-wrap: balance;
}

.support-login-hero {
    padding: 18px 30px;
}

.support-login-hero p {
    max-width: none;
}

.support-login-actions {
    justify-content: center;
}

.support-login-actions .button {
    min-width: 180px;
    min-height: 52px;
    font-size: 1rem;
    padding: 12px 24px;
}

.admin-login-brand {
    gap: 18px;
}

.login-brand-mark {
    width: 132px;
    min-width: 132px;
    height: 132px;
    display: grid;
    place-items: center;
    border-radius: 22px;
    background: linear-gradient(180deg, rgba(59, 130, 246, 0.16), rgba(59, 130, 246, 0.06));
    border: 1px solid rgba(96, 165, 250, 0.25);
    overflow: hidden;
}

.login-brand-mark .brand-logo {
    max-width: 100%;
    max-height: 100%;
    object-fit: contain;
}

.login-brand-fallback {
    color: #f8fbff;
    font-size: 2rem;
    font-weight: 800;
    letter-spacing: 0.04em;
}

.button.subtle {
    background: transparent;
    border: 1px solid var(--line);
    color: var(--text);
}

.button.subtle:hover {
    background: rgba(255, 255, 255, 0.04);
}

.role-chip {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: #172235;
    color: var(--text);
}

.role-radio-list {
    display: grid;
    gap: 10px;
}

.permission-grid {
    display: grid;
    gap: 10px;
}

.role-option {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: 10px;
    align-items: start;
    padding: 12px 14px;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: rgba(255, 255, 255, 0.02);
}

.role-option strong,
.list-row-head {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: flex-start;
}

.role-option span,
.field-hint {
    color: var(--muted);
    font-size: 0.85rem;
}

.checkbox-row {
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.toggle-row {
    width: 100%;
    justify-content: space-between;
    gap: 16px;
    padding: 12px 14px;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: rgba(255, 255, 255, 0.02);
}

.toggle-row input[type="checkbox"] {
    width: 18px;
    height: 18px;
}

.asset-preview-row {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: 14px;
    align-items: center;
}

.asset-actions {
    display: grid;
    gap: 10px;
}

.company-management-grid {
    align-items: start;
}

.company-list-panel {
    align-self: start;
}

.state-active {
    background: rgba(34, 197, 94, 0.16);
    color: #86EFAC;
}

.state-inactive {
    background: rgba(239, 68, 68, 0.16);
    color: #FCA5A5;
}

.text-success {
    color: #86EFAC;
}

.text-danger {
    color: #FCA5A5;
}

.guild-row {
    gap: 12px;
}

.permission-pill {
    border-color: rgba(59, 130, 246, 0.24);
}

.permission-option strong {
    font-size: 0.94rem;
}

.empty {
    padding: 24px;
    border: 1px dashed var(--line);
    border-radius: 12px;
    color: var(--muted);
    text-align: center;
    background: rgba(255, 255, 255, 0.02);
}

.notice-banner {
    padding: 12px 14px;
    border: 1px solid rgba(245, 158, 11, 0.35);
    border-radius: 12px;
    background: rgba(245, 158, 11, 0.08);
    color: #FCD34D;
}

.error-panel {
    border-color: rgba(239, 68, 68, 0.35);
}

.toast-region {
    position: fixed;
    top: 18px;
    right: 18px;
    z-index: 1200;
    display: grid;
    gap: 10px;
    width: min(360px, calc(100vw - 24px));
}

.toast-region-centered {
    left: 50%;
    right: auto;
    transform: translateX(-50%);
}

.toast {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 12px;
    align-items: start;
    padding: 14px 14px 14px 16px;
    border: 1px solid var(--line);
    border-radius: 14px;
    background: rgba(15, 23, 42, 0.96);
    box-shadow: var(--shadow);
}

.toast-success {
    border-color: rgba(34, 197, 94, 0.35);
}

.toast-error {
    border-color: rgba(239, 68, 68, 0.35);
}

.toast-info {
    border-color: rgba(59, 130, 246, 0.35);
}

.toast-copy {
    font-size: 0.94rem;
    color: var(--text);
}

.toast-close {
    border: 0;
    background: transparent;
    color: var(--muted);
    cursor: pointer;
    font-size: 1.1rem;
    line-height: 1;
    padding: 0;
}

.toast-leaving {
    opacity: 0;
    transform: translateY(-4px);
    transition: opacity 160ms ease, transform 160ms ease;
}

.modal-backdrop {
    position: fixed;
    inset: 0;
    z-index: 1300;
    display: grid;
    place-items: center;
    padding: 20px;
    background: rgba(2, 6, 23, 0.65);
    backdrop-filter: blur(3px);
}

.confirm-dialog {
    width: min(460px, 100%);
    padding: 22px;
    border: 1px solid var(--line);
    border-radius: 18px;
    background: var(--card);
    box-shadow: var(--shadow);
    display: grid;
    gap: 12px;
}

.confirm-dialog h3 {
    margin: 0;
    font-size: 1.3rem;
    font-family: var(--font-display);
}

.confirm-dialog p {
    margin: 0;
    color: var(--muted);
}

.dialog-actions {
    display: flex;
    justify-content: flex-end;
    flex-wrap: wrap;
    gap: 10px;
}

.notification-fab {
    position: fixed;
    right: 18px;
    top: 92px;
    z-index: 1150;
    width: 54px;
    height: 54px;
    border: 1px solid var(--line);
    border-radius: 16px 0 0 16px;
    background: rgba(30, 41, 59, 0.96);
    color: var(--text);
    box-shadow: var(--shadow);
    cursor: pointer;
}

.notification-fab-icon {
    font-size: 1.15rem;
}

.notification-fab-count {
    position: absolute;
    top: -8px;
    left: -8px;
    min-width: 24px;
    height: 24px;
    padding: 0 6px;
    border-radius: 999px;
    display: grid;
    place-items: center;
    background: var(--danger);
    color: #fff;
    font-size: 0.78rem;
    font-weight: 700;
}

.notification-drawer {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    z-index: 1140;
    width: min(420px, calc(100vw - 20px));
    padding: 22px;
    background: rgba(15, 23, 42, 0.98);
    border-left: 1px solid var(--line);
    box-shadow: var(--shadow);
    display: grid;
    grid-template-rows: auto 1fr;
    gap: 16px;
    transform: translateX(100%);
    transition: transform 180ms ease;
}

.team-chat-shell {
    gap: 18px;
}

.team-chat-shell .message-stream {
    min-height: 420px;
}

.notification-drawer-open {
    transform: translateX(0);
}

.notification-drawer-head {
    display: grid;
    gap: 12px;
}

.notification-drawer-head h3 {
    margin: 4px 0 0;
    font-size: 1.4rem;
    font-family: var(--font-display);
}

.notification-drawer-body {
    overflow: auto;
    display: grid;
    align-content: start;
    gap: 10px;
}

.notification-item {
    display: grid;
    gap: 8px;
}

.notification-item h3 {
    margin: 0;
    font-size: 1rem;
}

.notification-item p {
    margin: 0;
    color: var(--muted);
}

.notification-item-unread {
    border-color: rgba(59, 130, 246, 0.35);
}

.notification-item-compact {
    padding: 14px;
}

body.support-auth {
    background: var(--bg);
}

@media (max-width: 1280px) {
    .layout.admin-shell,
    .layout.support-shell {
        grid-template-columns: 248px minmax(0, 1fr);
    }

    .context-rail {
        grid-column: 1 / -1;
        border-left: 0;
        border-top: 1px solid var(--line);
    }
}

@media (max-width: 1100px) {
    .grid-2,
    .dashboard-lower,
    .queue-grid,
    .stats,
    .support-detail-grid,
    .detail-layout,
    .filter-grid,
    .ticket-summary-grid,
    .detail-grid,
    .ticket-info-metrics {
        grid-template-columns: 1fr;
    }

    .detail-sidebar {
        position: static;
    }

    .grid-3 {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 820px) {
    .layout,
    .layout.admin-shell,
    .layout.support-shell {
        grid-template-columns: 1fr;
    }

    .notification-fab {
        top: auto;
        bottom: 18px;
        right: 18px;
        border-radius: 16px;
    }

    .sidebar {
        border-right: 0;
        border-bottom: 1px solid var(--line);
    }

    .workspace-topbar,
    .ticket-card-head,
    .message-header {
        flex-direction: column;
    }

    .main,
    .context-rail {
        padding: 18px;
    }
}